Privacy policy
Overview
This Privacy Policy describes how your personal information is collected, used, processed, and shared when you visit, browse, or make a purchase from the House of Mudra website (“Site”). Throughout this policy, the terms “we”, “us”, and “our” refer to House of Mudra.
House of Mudra is committed to protecting your privacy and ensuring transparency in how your personal information is handled. By accessing our website, creating an account, placing an order, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described here.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Continued use of our website after updates are posted constitutes acceptance of the revised policy.
Personal Information We Collect
When you visit the House of Mudra website, certain information is automatically collected about your device. This may include your web browser details, IP address, time zone, and cookies installed on your device. We may also collect information about how you interact with our website, including pages viewed, products browsed, referring websites, and search terms used to reach our platform. This information is referred to as Device Information.
We collect this information using standard technologies such as cookies, log files, and web analytics tools. Cookies help improve your browsing experience and allow certain website features to function correctly.
When you make a purchase or attempt to place an order, we collect personal details including your name, billing address, shipping address, phone number, email address, and payment-related information required to complete the transaction. However, House of Mudra does not store complete credit card or payment instrument details on its systems. This information is referred to as Order Information.
When we refer to Personal Information in this Privacy Policy, it includes both Device Information and Order Information.
How We Use Your Personal Information
House of Mudra uses your Personal Information to provide a seamless and secure shopping experience. Order Information is primarily used to process and fulfil orders, arrange shipping, generate invoices, and send order confirmations.
We may also use your information to communicate with you regarding orders, customer support queries, service updates, promotional offers, product launches, and marketing campaigns through channels such as SMS, Email, WhatsApp, RCS messaging, and phone calls where permitted.
Additionally, Personal Information may be used to screen transactions for potential fraud, maintain website security, improve website functionality, analyse customer behaviour, and enhance our overall service offerings.
Device Information is used to improve website performance, understand customer browsing behaviour, optimise marketing campaigns, and maintain platform security.
Sharing of Personal Information
House of Mudra may share your Personal Information with trusted third-party service providers to support our business operations, order fulfilment, and customer experience. These partners are authorised to use your information only for services performed on our behalf and must maintain appropriate confidentiality and data protection standards.
Our online store is powered by Shopify, which supports our ecommerce platform and payment processing. You can review Shopify’s privacy practices at https://www.shopify.com/legal/privacy.
We work with logistics partners such as Delhivery to deliver orders placed on our website. To enable delivery, necessary shipping and contact details may be shared with these partners.
We also use Google Analytics to understand customer behaviour, improve website performance, and enhance user experience. You can review Google’s privacy policy at https://www.google.com/intl/en/policies/privacy/ and opt out via https://tools.google.com/dlpage/gaoptout.
We may also share Personal Information if required to comply with legal obligations, regulatory requirements, or to protect our legal rights and prevent fraud.
Behavioural Advertising and Marketing
House of Mudra may use your Personal Information to provide personalised advertisements, promotional campaigns, and marketing communications that may be relevant to your interests through advertising platforms and marketing partners.
You can learn more about targeted advertising through the Network Advertising Initiative at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You may manage or opt out of personalised ads through:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out through the Digital Advertising Alliance portal at http://optout.aboutads.info/.
Do Not Track
Please note that House of Mudra does not alter its data collection and usage practices when a Do Not Track signal is received from your browser.
Your Rights
Depending on your location, you may have the right to access, update, correct, or request deletion of your personal information. You may also have the right to withdraw consent for certain types of data processing or request information about how your data is being used.
To exercise any applicable rights, you may contact us using the details provided in the Contact section below.
Data Retention
House of Mudra retains your Order Information and Personal Information for business, accounting, legal, and operational purposes. If you request deletion of your data, we will process such requests in accordance with applicable laws and legitimate business requirements.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Updated versions will be posted on this page with revised effective dates where applicable.
Contact Us
For questions about this Privacy Policy, our data practices, or to request access, correction, or deletion of your information, you may contact House of Mudra through the official contact details available on our website.