Terms of service

Overview

Welcome to House of Mudra. Throughout this website, the terms “we”, “us”, and “our” refer to House of Mudra. House of Mudra provides this website, including all information, features, tools, and services available through this platform, to you as the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, browsing our collections, creating an account, or purchasing our products, you engage in our services and agree to be bound by these Terms of Service, along with any additional terms, policies, or conditions referenced within this document or made available through our website. These Terms apply to all users of the website, including but not limited to browsers, customers, and any other users interacting with our services. Your continued use of this website confirms that you have read, understood, and agreed to comply with these Terms.

We encourage you to carefully review these Terms of Service before accessing or using our website. If you do not agree with any part of these Terms, you must not access the website or use any of our services. Your use of the website represents your acknowledgment that you are legally capable of entering into binding agreements and that any information provided by you is accurate, complete, and up to date.

House of Mudra reserves the right to update, revise, or modify these Terms of Service at any time to reflect changes in business operations, service offerings, legal requirements, or customer experience standards. Any such changes will be updated on this page, and your continued use of the website following the posting of any updates will be considered as your acceptance of those revised Terms.

SECTION 1 – Online Store Terms

By accessing and using the House of Mudra online store, you confirm that you are legally eligible to enter into binding agreements under the laws applicable in your place of residence. If you permit a minor to use this website under your supervision, you accept full responsibility for their actions, browsing behaviour, and any purchases made through your account or payment methods.

You agree to use our website, products, and services strictly for lawful purposes and in accordance with these Terms. You must not engage in any fraudulent activity, unauthorised commercial use, intellectual property misuse, or any activity that could harm House of Mudra, its customers, or its business operations.

You must not introduce harmful software, malware, viruses, or any technology that may damage, disrupt, or interfere with the functionality or security of our website or systems. Any violation of these obligations may result in immediate suspension or permanent termination of access to our services without prior notice.

SECTION 2 – General Conditions

House of Mudra reserves the right to refuse service, cancel orders, or restrict website access to any user at our discretion, especially in cases involving suspected fraud, misuse of services, or violation of these Terms.

You understand that certain information you provide to us (excluding payment details) may be transmitted across multiple networks as part of normal website and service operations. All payment information is processed securely using encrypted payment gateways and is not stored in full on our systems.

You agree not to copy, duplicate, reproduce, sell, resell, or commercially exploit any portion of our website, product designs, branding, or content without prior written consent from House of Mudra. Section titles are provided only for structure and do not affect interpretation of these Terms.

SECTION 3 – Products and Services

House of Mudra offers premium quality 925 sterling silver jewellery designed for everyday elegance, modern styling, and timeless wearability. We strive to ensure that all product descriptions, specifications, and images displayed on our website are accurate and up to date. However, slight variations in colour, polish, texture, or finish may occur due to photography lighting, screen display settings, or the handcrafted nature of certain designs.

Certain products may be available in limited quantities and may not be restocked once sold out. We reserve the right to modify product designs, discontinue styles, limit product quantities, or refuse service to anyone at our sole discretion without prior notice.

SECTION 4 – Pricing and Taxes

All prices displayed on the House of Mudra website are inclusive of applicable taxes unless otherwise clearly stated. We are committed to transparent pricing and ensure that customers are aware of the final payable amount before completing their purchase.

Prices for products are subject to change without prior notice due to market conditions, material costs, or business decisions. However, once an order has been successfully placed and payment has been processed, the price at the time of purchase will be honoured for that specific order.

SECTION 5 – Orders and Payments

When placing an order on our website, you agree that all personal, billing, and shipping information provided by you is accurate and complete. House of Mudra reserves the right to refuse, cancel, or limit any order if we suspect fraudulent activity, incorrect pricing, incorrect product information, payment issues, or any other reason that may impact our business operations.

All payments are processed through secure and trusted third-party payment gateways. House of Mudra does not store complete payment card or banking details on its servers. By making a purchase, you confirm that you are authorised to use the selected payment method.

SECTION 6 – Shipping and Delivery

We aim to process and dispatch orders within the timelines mentioned on our website. Delivery timelines may vary depending on customer location, courier partner operations, or unforeseen circumstances such as weather, logistical delays, or regional disruptions.

Customers are responsible for providing accurate and complete shipping information. House of Mudra is not responsible for delivery failures, delays, or losses caused by incorrect address details or circumstances beyond our control.

SECTION 7 – Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Exchange Policy available on our website. Products must be unused, unworn, and returned in original packaging where applicable. We reserve the right to refuse returns that do not meet the specified return conditions.

Refund timelines may vary depending on payment method, banking processing timelines, and verification procedures.

SECTION 8 – Legal Age Requirement

By using this website or making a purchase, you confirm that you are of legal age to enter into binding agreements under the laws applicable in your place of residence. If you are using this website on behalf of a minor or another person, you confirm that you are authorised to accept these Terms on their behalf and take full responsibility for their actions and purchases.

House of Mudra shall not be held responsible for unauthorised use of the website by minors or third parties using your account or payment methods.

SECTION 9 – User Conduct

You agree not to misuse our website or services. This includes attempting to gain unauthorised access to our systems, transmitting malicious code, engaging in fraudulent activity, or using our website for any unlawful or harmful purpose.

Any violation of acceptable use may result in suspension or termination of access to our website and services.

SECTION 10 – Intellectual Property

All content on the House of Mudra website, including product designs, images, logos, branding, text, graphics, and website layout, is the exclusive property of House of Mudra and is protected by applicable intellectual property rights.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from House of Mudra.

SECTION 11 – Limitation of Liability

House of Mudra shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. While we strive to maintain uninterrupted and secure website operations, we do not guarantee that the website will always be error-free, uninterrupted, or completely secure.

SECTION 12 – Third-Party Services

Our website may include links to third-party platforms or services. House of Mudra is not responsible for the content, privacy practices, or policies of third-party websites. Customers are encouraged to review third-party policies before engaging with their services.

SECTION 13 – Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and processing of your information as described in that policy.

SECTION 14 – Termination

We reserve the right to suspend or terminate access to our website or services if we believe there has been a violation of these Terms or misuse of our platform.

SECTION 15 – Governing Jurisdiction

Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the courts applicable to our registered business location.

SECTION 16 – Contact Information

For any questions regarding these Terms of Service, customers may contact House of Mudra through the official contact details provided on our website.

SECTION 21 – Agreement to Receive Communications

By accepting these Terms of Service, you consent to receive communications from House of Mudra through various channels including in-app notifications, SMS, RCS messages, emails, newsletters, service-related calls, and promotional or marketing messages.

These communications may relate to your account activity, orders, transaction updates, service announcements, promotional campaigns, product launches, and relevant offers from House of Mudra or trusted partners where applicable. You may opt out of promotional communications at any time through the unsubscribe option or by contacting us directly. However, essential service-related communications may still be sent where necessary.